Store Operations & Talent Lead

Macy's; Virginia Beach (VA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health coverage

Wellness program

401(k) match

Paid time off

Eight holidays

Résumé du poste

Macy's in Virginia Beach is seeking a Manager, Business Administration to lead essential store operations, staffing, and administrative functions. You'll partner with Store Leaders to drive profitability, optimize scheduling, and oversee payroll, budgets, and the shopping environment.

High school diploma or equivalent required with 3–5 years of retail management experience. You will coach teams, manage onboarding, and ensure a high-quality guest experience across the store.

Qualifications

• Minimum 3–5 years of management experience in retail.
• Strong leadership and communication skills.
• Ability to manage staffing, training, and performance.

Responsabilités

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses.
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation.
• Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
• Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements.
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory.
• Maximize sales and minimize expenses.
• Oversee the store's monthly P&L, including selling cost and average hourly rate compliance.
• Develop action plans to drive overall store profitability.
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand.
• Maintain and balance staffing to meet targets.
• Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits.
• Resolve store environment issues and safety concerns in partnership with the Facilities team.
• Oversee select selling areas based on store operating needs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Connaissances

Leadership and Management

Operational Management

Recruitment and Retention

Training and Development

Collaboration and Communication

Customer and Team Focus

Formation

High School diploma or equivalent

Description du poste

Macy's in Virginia Beach is seeking a Manager, Business Administration to lead essential store operations, staffing, and administrative functions. You'll partner with Store Leaders to drive profitability, optimize scheduling, and oversee payroll, budgets, and the shopping environment.

High school diploma or equivalent required with 3–5 years of retail management experience. You will coach teams, manage onboarding, and ensure a high-quality guest experience across the store.