Store Operations & Strategy Leader

FashionUnited; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade seeks a Director of Retail Operations Strategy to lead the implementation, training and continuous improvement of operational strategies and tools across retail stores and omni operations.

The role acts as a strategic bridge between field teams and cross-functional partners, ensuring stores execute brand priorities with speed, discipline and efficiency, while driving customer experiences at scale.

Qualifications

• 8+ years of progressive retail leadership in Store Operations or related field.
• Experience leading enterprise-wide initiatives across multi-unit retail operations.
• Strong knowledge of retail systems, technology processes and system interfaces.

Responsibilities

• Develop and execute the store operations strategy aligned with company objectives.
• Lead operational planning and execution for key initiatives across the store network.
• Implement, train and maintain integrity of store-facing tools and POS systems.
• Drive adoption of new tools and operating models to improve store execution and customer experience.
• Partner with cross-functional teams to support seamless store execution.
• Analyze operational and financial performance to improve labour productivity and expense management.

Skills

Retail leadership

Strategic planning

Cross-functional

Data analysis

Excel proficiency

Store systems

Education

Bachelor's degree in Business

Tools

POS systems

ERP systems

Power BI

Job description

Kate Spade seeks a Director of Retail Operations Strategy to lead the implementation, training and continuous improvement of operational strategies and tools across retail stores and omni operations.

The role acts as a strategic bridge between field teams and cross-functional partners, ensuring stores execute brand priorities with speed, discipline and efficiency, while driving customer experiences at scale.