Store Operations Specialist — Athlete Experience

DICK'S Sporting Goods, Inc.; Kenwood (OH); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Benefits suite

Job summary

DICK’S Sporting Goods, Inc. is hiring for an in-store team member who delivers an outstanding athlete experience by engaging customers, understanding needs, and providing knowledgeable product information.

This role emphasizes reliability, on-the-floor service, and adherence to safety and store standards at the stated pay range. Starting pay is competitive and varies by location and experience; benefits are included.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go‑to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods, Inc. is hiring for an in-store team member who delivers an outstanding athlete experience by engaging customers, understanding needs, and providing knowledgeable product information.

This role emphasizes reliability, on-the-floor service, and adherence to safety and store standards at the stated pay range. Starting pay is competitive and varies by location and experience; benefits are included.