Store Operations & People Leader

Round One Entertainment Inc.; Burbank (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Round One Entertainment Inc. in Burbank is seeking an Assistant General Manager to partner with the GM on store performance, staffing, and customer experience.

You will drive sales, profitability, and image while leading operations and teams to meet business goals. Responsibilities include supervising department managers, delivering training, managing schedules and budgets, and ensuring compliance with policies, safety, and loss prevention.

Qualifications

• Bachelor's degree preferred but not required.
• 3+ years management experience in team building, sales development, strong operational skills within a fast casual theme concept.
• Ability to gain, demonstrate, and coach with operation knowledge.
• Ability to plan activities, set goals, effectively manage time and work.
• Shows ability to consistently contribute to the overall improvement of team.
• Must have or be willing to obtain alcohol certification in compliance with local ordinance.

Responsibilities

• Assist with the sales and profit projections as outlined by corporate management.
• Assist with meeting and exceeding sales goals through the efficient execution of Company policies and procedures.
• Assist with supervise department managers to ensure they are in compliance with established store policies and procedures.
• Assisting with providing operational and customer service training for store employees at all levels.
• Assist with investigating employee issues with assistance from Human Resources & resolving escalated issues.
• Maintain confidential information related to employee, company, & store topics.
• Assist with holding weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Assist with creating, preparing and submitting reports to corporate such as: Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Assist with creating managers’ monthly schedule.
• Assist with providing store operations and personnel budget plan to Executive Management for review and approval.
• Assist with writing operations manual to include day-to-day procedures to be followed by department.
• Assist with preparing and presenting performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Performs special projects and other miscellaneous duties as assigned by GM or Executive Management.

Skills

Management experience

Team building

Sales development

Operational skills

Time management

Goal setting

Coaching

Alcohol certification

Education

Bachelor's degree (preferred)

Job description

Round One Entertainment Inc. in Burbank is seeking an Assistant General Manager to partner with the GM on store performance, staffing, and customer experience.

You will drive sales, profitability, and image while leading operations and teams to meet business goals. Responsibilities include supervising department managers, delivering training, managing schedules and budgets, and ensuring compliance with policies, safety, and loss prevention.