Store Operations Manager — MST ASM

Lowe's; Arlington Heights (IL); On-site; USD 62,000 - 104,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement account with company

Paid time off

Associate discount

Job summary

Lowe’s is seeking an experienced Store Manager in Arlington Heights, IL to lead a team of supervisors and associates, model exceptional customer service, maintain in-stock conditions, and keep the store clean and safe while achieving SMART operational goals.

You will own opening/closing procedures, manage payroll hours, scheduling, and expenses, monitor safety and shrink, coach staff, resolve escalated customer issues, and drive pricing, merchandising and service programs to maximize store

Qualifications

• 2 Years Experience leading associates in a retail environment.
• 3 Years Experience working in a fast-paced, cross- functional work environment
• 1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• 1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• Experience using Microsoft Office Suite
• Experience in retail store freight flow logistics (Operations ASM)

Responsibilities

• Lead team to deliver SMART customer service and in-stock position.
• Manage store opening and closing procedures and payroll hours.
• Set and track service and operational goals daily.
• Coach, mentor and develop associates and address performance issues.
• Resolve escalated customer complaints and monitor safety and shrink.

Skills

Retail leadership

Cross-functional work

Manager-on-Duty

Team management

MS Office

Freight logistics

Education

Bachelor’s degree Related field

Tools

Genesis

M2O

Project Tool

Job description

Lowe’s is seeking an experienced Store Manager in Arlington Heights, IL to lead a team of supervisors and associates, model exceptional customer service, maintain in-stock conditions, and keep the store clean and safe while achieving SMART operational goals.

You will own opening/closing procedures, manage payroll hours, scheduling, and expenses, monitor safety and shrink, coach staff, resolve escalated customer issues, and drive pricing, merchandising and service programs to maximize store