Store Operations Manager (GM)

Insomnia Cookies, LLC; Worcester, Northern (MA, KY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus

Cellphone stipend

Medical and dental coverage

Vision and pet insurance

401K with match

Paid vacation and personal days

Cookie College training

Free cookies and swag

Job summary

Insomnia Cookies in Worcester, MA is seeking strong management to join our team. The role focuses on hospitality, training, mentorship, and rapid growth opportunities, with a compensation package featuring base pay and quarterly bonuses.

We offer a $50/month cellphone plan stipend, comprehensive benefits, a 401K match, vacation/Personal Days, and Cookie College training. The position emphasizes cookie quality, customer service and store leadership, with flexible shifts Thu-Sun.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu-Sun).
• Benevolent leadership style with a player-coach mentality for day-to-day management.
• Innate sense of hospitality and ability to deliver exceptional customer service.
• Proficiency with MS Outlook, Excel, MS Teams and experience hiring with an Applicant Tracking System.
• Familiarity with commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including food quality, customer service, staff friendliness, and store cleanliness.
• Create a culture of excellence prioritizing cookie quality, customer service and sales performance while supporting growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs and contests.

Skills

Leadership

Customer service

Hiring experience

MS Office

Job description

Insomnia Cookies is looking for strong management to join our team at the Worcester, MA location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base salary + quarterly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

$60,000 - $65,000 a year

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!