Store Operations Manager (GM)

Insomniacookies; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary with quarterly bonus

401K with contribution match

Excellent benefits coverage

Paid vacation and personal days

Training platform enrollment

FREE cookies and perks

Job summary

Insomnia Cookies is seeking a management professional in Boston, MA to lead a fun, entrepreneurial team. The role offers excellent training, professional growth, and a well-rounded compensation package, including competitive salary and comprehensive benefits.

The right candidate will ensure outstanding customer service, oversee staff development, and manage business operations. Ideal qualifications include over 3 years in management, technical proficiency, and a strong commitment to hospitality.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work mid-to-late shifts, particularly on weekends.
• Strong technical skills in restaurant/retail business software.

Responsibilities

• Hire, coach, and develop part-time staff including Shift Leaders and Cookie Crew.
• Lead service components maintaining food quality and customer service.
• Manage inventory and establish recognition programs.

Skills

Management experience

Customer service

Technical proficiency

Tools

MS Outlook

MS Excel

MS Teams

Job description

Insomnia Cookies is expanding and looking for strong management in our Boston, MA area. We are seeking a hospitality-focused individual looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training and mentorship, professional growth/quick advancement opportunities and achievable sales success!

Compensation & Sweet Position Perks

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What We Seek

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
• Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens – a plus.

About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio… Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!