Store Operations Manager (GM)

Insomnia Cookies; New York (NY); On-site; USD 72,000 - 102,000; Full time

Job summary

An innovative company is seeking a dynamic Store Operations Manager to lead a new location in the Bronx. This exciting role offers the opportunity to build and mentor a diverse team while ensuring exceptional customer service and product quality. With a focus on personal growth and professional advancement, you'll play a vital role in a rapidly expanding brand known for its delicious offerings. Join a fun, entrepreneurial environment where your leadership will inspire a culture of excellence and creativity, making a tangible impact on the customer experience and store operations.

Benefits

Monthly bonus compensation

Cellphone data plan stipend

Comprehensive benefits coverage

401K with contribution match

Paid vacation and personal days

Enrollment in Cookie College

Free cookies and swag

Qualifications

• 3+ years of management experience in a restaurant or retail setting.
• Strong technical skills with restaurant/retail business software.

Responsibilities

• Hire, coach, and develop a diverse part-time staff.
• Lead service components ensuring quality and cleanliness.
• Manage inventory and create local marketing initiatives.

Skills

Management Experience

Customer Service

Technical Acumen

Leadership

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Outlook

MS Excel

MS Teams

Applicant Tracking System

Job description

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• a competitive base salary + monthly bonus compensation package
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave

Insomnia Cookies is expanding and looking for strong management to join our team at the newly opening Bronx / Fordham U. location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• a competitive base salary + monthly bonus compensation package
• a $50.00 per month cellphone data plan stipend
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• Enrollment in our Cookie College learning/training platform
• free cookies, awesome swag and so much more!
  
  
  
  
  

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests
  
  
  
  
  

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

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