Store Operations Manager (GM)

Insomniacookies; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Cellphone data plan stipend

Health, dental, vision & pet insurance

401K with matching

Paid vacation & wellness days

Cookie College learning platform

Free cookies and swag

Job summary

Insomnia Cookies is expanding and seeks a strong manager for the Columbus, OH location at 2209 N High St. You will hire, coach and lead a diverse part-time team, drive customer service and store cleanliness, and ensure cookie quality and sales growth.

The ideal candidate brings 3+ years of restaurant/retail leadership, works Thu-Sun, and excels with hospitality, software tools and ATS experience. We offer training, growth and a rich benefits package including medical/dental/vision, 401K,

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thu- Sun).
• Benevolent leadership style with a player-coach mentality in day-to-day management.
• Innate hospitality and ability to deliver exceptional customer service to all guests.
• Solid technical acumen with restaurant/retail software; proficiency with MS Outlook, Excel, MS Teams; prior ATS experience.
• Familiarity with using commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including food quality, customer service, employee friendliness and store cleanliness through the team.
• Establish a culture of excellence prioritizing cookie quality, customer service and sales performance while supporting growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

Skills

Leadership

Customer service

Hospitality mindset

MS Outlook

Excel

MS Teams

Applicant Tracking System

Convection ovens knowledge

Tools

Convection ovens knowledge

Job description

Insomnia Cookies is expanding and looking for strong management to join our team at the Columbus, OH location located at 2209 N HIgh St, Columbus Oh 43201. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• a competitive base salary plus monthly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus.

Company vision

Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!