Store Operations Manager (GM)

Insomniacookies; Baltimore (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus

Cellphone data plan stipend

Medical/dental/vision & pet insurance

401K with match

Paid vacation & wellness days

Cookie College training

Free cookies & swag

Job summary

Insomnia Cookies in Baltimore, MD is expanding and seeking strong management with a hospitality focus. You will lead a diverse part-time hourly team, coach staff, ensure top-quality service, and drive sales while fostering a culture of excellence.

This role offers hands-on training, mentorship, growth opportunities, scheduling Thu–Sun shifts, and a competitive benefits package including bonus potential, health coverage, 401K, vacation days, and free cookies.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership style with a player-coach approach.
• Innate hospitality and ability to deliver exceptional customer service.
• Proficient with MS Outlook, Excel, MS Teams; experience using an ATS.
• Familiarity with commercial convection ovens is a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including food quality, customer service, employee friendliness, and store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales growth, while supporting personal growth for team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Staff development

Inventory management

MS Outlook

Excel

MS Teams

Applicant Tracking System

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is expanding and looking for strong management in our Baltimore MD area. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!