Store Operations Manager — Elevate Guest Experience

MoMA; New York (NY); On-site; USD 65,000 - 72,000; Full time

Job summary

The Museum of Modern Art in New York is seeking an Assistant Manager, Operations to uphold MoMA’s standards and support the Museum Store across the Lobby, Store 2, and Store 6, including opening/closing, safeguarding staff and visitors, and achieving sales goals.

You will supervise staff, drive customer service excellence, participate in management meetings, and lead store partnership initiatives to boost revenue and guest satisfaction.

Qualifications

• Minimum three to five years in retail.
• Two years in stock/operations management.
• Strong organizational and communication skills (verbal and written).
• Strong customer service orientation.
• Organized and detail oriented with superb time management skills.
• Proactive self-starter who exhibits initiative and leadership.
• Proficiency with POS systems, Word, and Excel; experience with order entry.

Responsibilities

• Manages, organizes, and maximizes use of inventory space across Stores 2 & 6; leads inventory flow improvements.
• Communicates with the distribution center to ensure accuracy of deliveries and receiving.
• Oversees transfers, mini and physical inventories, and loss prevention measures.
• Serves as point person for maintenance, security, and IT matters in partnership with MoMA Staff.
• Coaches and develops Selling Specialists and Sales Associates in customer engagement and selling techniques.

Skills

Retail management

Inventory control

Customer service

Leadership

Time management

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

The Museum of Modern Art in New York is seeking an Assistant Manager, Operations to uphold MoMA’s standards and support the Museum Store across the Lobby, Store 2, and Store 6, including opening/closing, safeguarding staff and visitors, and achieving sales goals.

You will supervise staff, drive customer service excellence, participate in management meetings, and lead store partnership initiatives to boost revenue and guest satisfaction.