Store Operations Manager Crumbl

CNH Group, a Crumbl Cookies Franchisee; Arlington (VA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

401k with Matching

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Cell Phone Reimbursement

Job summary

Crumbl is seeking a full-time Operations Manager to report to the President and VP of Operations. You will share responsibilities with the Assistant Store Manager for hiring, scheduling, and training, with a focus on weekly rotating menu production and all product quality control.

You will hire, train, and lead staff to deliver the best quality and customer service, while driving attendance, performance, and a Culture of Excellence across all store activities.

Qualifications

• Experience in QSR or fast-paced retail F&B environment.
• 2+ years managing 10+ hourly staff in a customer-facing setting.
• 1+ year creating and managing staffing schedules.
• Able to work 40-45 hours weekly, including days, nights and Saturdays.
• ServeSafe preferred, or equivalent within 30 days of start.
• Reliable transportation and valid driver's license.
• Able to pass a background check.

Responsibilities

• Make final hiring decisions on all hourly staff.
• Create and maintain staffing schedules to meet store needs.
• Oversee hourly staff training and certifications for food handlers.
• Monitor policy compliance and discipline as needed.
• Contribute to a Culture of Excellence exceeding customer expectations.
• Lead KPIs related to Customer Service and Dessert quality.
• Collaborate with managers to meet store goals and standards.

Skills

Leadership

Communication

Scheduling

Interviewing

Customer service

Safety compliance

Tools

Spreadsheets

Smartphone apps

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Total Compensation

• $50-58K+ Combined Salary and Bonus Potential
• Weekly Pay
• Generous PTO
• Cell Phone Reimbursement
• 401k with Matching
• NO SUNDAYS - We're Always Closed on Sundays

About Us

Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!

Why Work for Crumbl

Crumbl is NEVER boring and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.

Job Description

This is a full-time salaried position reporting directly to the President and Vice President of Operations. You will share responsibility with the Assistant Store Manager for all the typical roles of an Operations Manager, including hiring, scheduling, and training. Your area of specific responsibility will be focus on production of our weekly rotating menu, quality control of all our products, hiring, training, and leading the staff in delivering the best quality and customer service.

Responsibilities

• Make final hiring decisions on all hourly staff
• Create and maintain staffing schedules meeting the needs of the store
• Oversee hourly staff training and certifications for food handlers.
• Monitor and enforce hourly staff policy compliance and any resulting discipline
• Consistently participate in defining, and then maintaining a Culture of Excellence that consistently exceeds customer expectations
• Monitor and lead in maintaining all Key Performance Indicators related to Customer Service and Dessert quality
• Lead point of contact working with catering and fundraising customers and partners
• Receive, resolve, report, and follow-up all in-bound customer inquiries by email and phone
• Successfully and consistently collaborate with the Assistant Store Operations Manager to ensure overall store goals and standards are met regardless of specifically documented Areas of Responsibility
• Engage in local community in fundraising, relationship building, and marketing opportunities

Minimum Requirements

• Able to verbally communicate in basic English. Spanish is a plus.
• Background in QSR or similar high‑paced retail Food & Beverage industry
• 2+ Years experience managing 10 or more hourly staff in a customer‑facing environment
• 1+ Year(s) experience creating and managing staffing schedules
• Able to work within a weekly range of 40-45 hours, in a combination of days, nights, and Saturdays
• Some experience interviewing and making hiring decisions hourly staff
• ServeSafe preferred, but must have (or equivalent) within 30 days of start
• Must have smartphone / tablet and able to use for required apps
• Must be comfortable working with basic spreadsheets and use of simple functions
• Able to comfortably lift 50lbs and climb ladders
• Reliable Transportation
• Valid driver's license
• Able to pass background check
• Ability to attend online meetings and communicate during reasonable hours when not at store

Full-Time Benefits

• Health Reimbursement Accounts
• 401k with Immediate Employer Match
• Short Term and Long Term Disability Coverage
• Access to Dental and Vision Insurance (employee paid)
• Weekly Pay

Work Location

DMV