Store Operations Manager

Insomnia Cookies; Grand Forks (ND); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in the food service sector is seeking a dynamic leader to oversee operations at their Grand Forks location. This role involves ensuring stellar food quality and exceptional customer service while managing a dedicated team. You will be responsible for inventory control and creating engaging marketing initiatives to enhance the customer experience. If you have a passion for hospitality and a player-coach mentality, this is an exciting opportunity to make a significant impact in a vibrant and fun environment.

Benefits

Competitive salary

Monthly bonus compensation

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401K with contribution match

2 weeks paid vacation

Paid sick leave

Insomnia Personal Days of Wellness

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Ability to deliver exceptional customer service to all guests.

Responsibilities

• Lead service components including food quality and customer service.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.

Skills

Management experience

Customer service

Leadership

Communication

Proficiency with MS Outlook

Proficiency with MS Excel

Proficiency with MS Teams

Tools

Applicant tracking systems

Commercial convection ovens

Job description

United States, North Dakota, Grand Forks

*Competitive salary + monthly bonus compensation package.

*Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.

*401K with contribution match.

*2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.

Job Duties & Position Focus:

1. Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the team.
2. Manage and audit inventory to maintain proper controls.
3. Create and execute fun, local marketing drops.
4. Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
• Benevolent leadership style with a player-coach mentality in day-to-day management.
• Innate sense of true hospitality and ability to deliver exceptional customer service to all guests.
• Proficiency with MS Outlook, Excel, MS Teams, and experience with applicant tracking systems for hiring.
• Familiarity with using commercial convection ovens is a plus.

About us:

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

We encourage you to apply directly through the employer’s website by following the link to the original job posting.