Store Operations Manager

Scope; Andover (MN); On-site; USD 30,000 - 37,000; Full time

Job summary

Scope's Andover shop is seeking a Store Operations Manager to lead a team of colleagues and volunteers, delivering a welcoming and inclusive shopping experience. You will maximise income, support your team to thrive, and ensure efficient stock management and sales performance with a hands-on, community-focused approach.

You will lead, motivate and develop a diverse team, including volunteers, while maintaining strong customer service and a proactive attitude.

Qualifications

• Strong commercial awareness with ability to grow sales and shop performance.
• Experience leading, motivating and developing staff and volunteers.
• Excellent customer service mindset and ability to create a positive shopping experience.
• Strong attention to detail and ability to manage multiple tasks accurately.

Responsibilities

• Maximise shop sales performance and seek opportunities to improve continuously.
• Manage stock collection, preparation and online listings to support online selling.
• Recruit, manage and develop paid colleagues and volunteers within Scope's HR and operational policies.
• Collaborate with the Retail shop team.

Skills

Commercial awareness

Leadership

Customer service

Attention to detail

IT systems

Numeracy

Teamwork

Volunteer management

Adaptability

Job description

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

Store Operations Manager

Permanent, 35 hours a week.

Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover,SP10 1RL

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 11 November 2026.

Salary: from £25,172.40 a year

Full-time

Location: Andover, SP10 1RL

Working pattern: On-site

Job type: Permanent

Posting date: 2 Nov 2026

Closing date: 11 Nov 2026

As Store Operations Manager of Scope's Andover shop, you'll have the autonomy to run the shop with creativity and flair. Every day is different.

In this exciting role, you'll be at the heart of your local community, leading a team of colleagues and volunteers to deliver a welcoming and inclusive shop experience. You will use your leadership and commercial skills to maximise income, support your team to thrive, and help fund Scope's vital work.

In this role you will:

Ensure shop sales performance is maximised, actively seeking ways to improve the shop's performance on a continuous basis.

Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

Recruit, manage and develop paid colleagues and volunteers within Scope's HR and operational policies and procedures and build a strong team

Work collaboratively with the Retail shop team

For more information about the role's responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

Essential requirements

We're looking for someone who:Has strong commercial awareness and can identify opportunities to grow sales and maximise shop performance.Enjoys leading, motivating and developing others, including volunteers and colleagues.Is passionate about delivering excellent customer service and creating a positive shopping experience.Has a positive, can-do attitude and isn't afraid to roll up their sleeves and get involved.Works well as part of a team and demonstrates a strong work ethic.Has excellent attention to detail and can manage a range of tasks accurately.Is confident using IT systems and has good numeracy skills to support day-to-day shop operationsHas experience as a Retail Shop Manager, Assistant Manager or Supervisor, and is ready to lead a successful retail team. Experience within charity retail is desirable but not essential.We welcome applications from people with lived experience of disability and from all backgrounds.We also ask you to share how you support Scope's values and contribute to our goal of creating a fair and equal future for disabled people.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Proud member of the Disability Confident employer scheme