Shop Manager

Sue Ryder Care; Nebraska; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

27 days holiday

Pension scheme

Staff discount

Refer a Friend £250

Enhanced parental pay

EV Scheme

Healthcare cash plan

Staff discounts online

Induction programme

Employee support programme

Enhanced sick pay

Death in Service benefit

Job summary

Sue Ryder Care in Holt is seeking a Shop Manager to lead a dedicated team and drive sales while supporting community fundraising. The role covers stock management, volunteer recruitment, and delivering excellent donor and customer service in a busy charity shop setting.

The position is on-site, full-time, with 37.5 hours weekly and a salary of £25,302.39 per year. You will help maintain campaigns and store standards to further the charity’s vital work.

Qualifications

• People management experience.
• KPI and target experience.
• Lone working experience.
• High street retail or charity retail managerial experience.
• Health and Safety Knowledge.
• High street retail/leisure/hospitality background.

Responsibilities

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

Skills

People management

KPI targets

Lone working

Retail management

Health & safety

Job description

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.

You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

Company: Sue Ryder Care Salary: from £25,302.39 a year Hours: Full-time Location: Holt Working pattern: On-site Job type: Permanent Posting date: 23 Oct 2026 Closing date: 6 Nov 2026

Summary

Shop Manager

1 White Lion Street

Holt

NR25 6BA

37.5 hours per week inc Sats on rota

£25302.39 pa

Become a part of our story.

Responsibilities

• Driving sales, income and performance against targets.
• Leading and motivating your team to deliver excellent customer and donor service.
• Building strong community relationships to generate quality donated stock.
• Recruiting, training and retaining a committed volunteer team.
• Maintaining high standards of merchandising, housekeeping and health & safety.
• Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Located at the end of Holt High Street, adjacent to the bus stop and Gresham's Pre-Prep School, our store has convenient off-street parking and has been part of the community in this Georgian market town for over 19 years

Requirements

• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Lone working experience
• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• High street retail/leisure/hospitality background

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• Enhanced sick pay
• Death in Service benefit

Closing date: 6th November

Interview date: 18th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Proud member of the Disability Confident employer scheme