Store Operations Lead - Charity Retail (On-Site)

Scope; Andover (MN); In loco; USD 30.000 - 37.000; Tempo pieno

Descrizione del lavoro

Scope's Andover shop is seeking a Store Operations Manager to lead a team of colleagues and volunteers, delivering a welcoming and inclusive shopping experience. You will maximise income, support your team to thrive, and ensure efficient stock management and sales performance with a hands-on, community-focused approach.

You will lead, motivate and develop a diverse team, including volunteers, while maintaining strong customer service and a proactive attitude.

Competenze

• Strong commercial awareness with ability to grow sales and shop performance.
• Experience leading, motivating and developing staff and volunteers.
• Excellent customer service mindset and ability to create a positive shopping experience.
• Strong attention to detail and ability to manage multiple tasks accurately.

Mansioni

• Maximise shop sales performance and seek opportunities to improve continuously.
• Manage stock collection, preparation and online listings to support online selling.
• Recruit, manage and develop paid colleagues and volunteers within Scope's HR and operational policies.
• Collaborate with the Retail shop team.

Conoscenze

Commercial awareness

Leadership

Customer service

Attention to detail

IT systems

Numeracy

Teamwork

Volunteer management

Adaptability

Descrizione del lavoro

Scope's Andover shop is seeking a Store Operations Manager to lead a team of colleagues and volunteers, delivering a welcoming and inclusive shopping experience. You will maximise income, support your team to thrive, and ensure efficient stock management and sales performance with a hands-on, community-focused approach.

You will lead, motivate and develop a diverse team, including volunteers, while maintaining strong customer service and a proactive attitude.