Store Operations Leader - Retail & Customer Experience

Lids; Madison (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employer-paid benefits

Paid time off

Employee discount

Career development

Early Wage Access

Monthly bonus potential

Job summary

Lids Sports Group in Madison, WI is seeking an Assistant Store Manager to lead daily store operations, drive sales, and uphold our customer‑first standards. You will model excellence in service and ensure a welcoming, high‑performing store environment.

You will supervise staff, coordinate scheduling, training, and performance coaching, and enforce policies and controls while delivering a consistent brand experience across shifts.

Qualifications

• Demonstrated ability to produce sales results while minimizing loss.
• Strong interpersonal and verbal communication skills.
• Capability to work independently without supervision.

Responsibilities

• Act as Manager on duty for scheduling, customer complaints, and other operational issues.
• Manage store associates through training programs, goal setting, and follow-up.
• Administer progressive discipline, including verbal and written warnings.
• Engage team members in a fun, productive environment and link their work to company objectives.
• Maintain respectful, inclusive workplace and adhere to brand standards.
• Schedule staff and manage staffing during peak periods.
• Assist in recruiting and training new personnel.
• Ensure compliance with policies, procedures, and inventory controls.
• Perform additional duties as assigned.

Skills

Sales performance

Customer service

Independent work

Job description

Lids Sports Group in Madison, WI is seeking an Assistant Store Manager to lead daily store operations, drive sales, and uphold our customer‑first standards. You will model excellence in service and ensure a welcoming, high‑performing store environment.

You will supervise staff, coordinate scheduling, training, and performance coaching, and enforce policies and controls while delivering a consistent brand experience across shifts.