Store Leadership: Assistant Manager, Customer Experience

Lids; Simpsonville (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Employer-paid benefits (disability, e,

Paid time off

Employee discount

Career development

Early wage access

Bonus potential

Job summary

Lids Sports Group in the United States is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service. You will manage staff, schedule shifts, oversee visual merchandising, and ensure policy compliance while fostering a fun, inclusive environment and hitting KPIs.

You will also train new teammates, handle escalations, and partner with leadership to execute promotions and store initiatives, all while maintaining shrink and

Qualifications

• Experience delivering sales results while minimizing loss.
• Excellent interpersonal and verbal communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Act as Manager on duty for scheduling issues or customer complaints when Store Manager is not present.
• Manage store associates through LIDS training programs, goal setting, and regular follow-up.
• Administer progressive discipline including verbal and written warnings in the Store Manager's absence.
• Recruit and train store personnel on proper store operations and procedures.
• Lead selling strategy to achieve KPIs and provide exceptional customer service.
• Open and close the store following Operations procedures.

Skills

Sales results

Customer service

Interpersonal skills

Unsupervised work

Job description

Lids Sports Group in the United States is seeking an Assistant Store Manager to lead daily store operations, drive sales, and deliver outstanding customer service. You will manage staff, schedule shifts, oversee visual merchandising, and ensure policy compliance while fostering a fun, inclusive environment and hitting KPIs.

You will also train new teammates, handle escalations, and partner with leadership to execute promotions and store initiatives, all while maintaining shrink and