Store Operations Leader (Pharmacy & Retail)

Walgreens; Fort Atkinson (IA); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens in the United States is seeking a talented Store Leader to supervise customer service associates and front-end operations. The role partners with the Store Manager to drive store performance, guest satisfaction, and profitability across pharmacy and retail duties.

The candidate will oversee team recruitment, training, scheduling, and performance management, while ensuring compliance with laws and company policies. Pharmacy support and operational excellence are emphasized.

Qualifications

• Experience supervising store associates and managing front-end operations.
• Ability to recruit, hire, and coach team members.
• Knowledge of inventory control, merchandising, and store safety.

Responsibilities

• Supervises customer service associates and designated hitters to ensure smooth front-end operations.
• Supports Store Manager with overall operation and scheduling to meet company deliverables.
• Drives customer experience by coaching staff, resolving complaints, and improving service metrics.
• Oversees store cash handling, inventory, pricing changes, and adherence to procedures.
• Leads training, performance management, and succession planning for store team members.
• Ensures law compliance, safety, and proper use of store systems and technology.

Skills

Leadership

Customer service

Staffing & scheduling

Conflict resolution

Education

Pharmacy Technician license (state)

Job description

Walgreens in the United States is seeking a talented Store Leader to supervise customer service associates and front-end operations. The role partners with the Store Manager to drive store performance, guest satisfaction, and profitability across pharmacy and retail duties.

The candidate will oversee team recruitment, training, scheduling, and performance management, while ensuring compliance with laws and company policies. Pharmacy support and operational excellence are emphasized.