Store Operations Leader — Guest Experience & Team Growth

Applegreen Travel Plazas; Highland Park (NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking an Assistant General Manager to support the General Manager in daily operations. This entry-level management role provides learning opportunities in supervision, decision-making, and leadership within a fast-paced travel plaza environment.

You will lead a team, coach shifts, and ensure performance aligns with brand standards while driving customer satisfaction and operational excellence.

Qualifications

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

Responsibilities

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

Skills

Leadership

Management

Customer Service

Verbal Communication

Food Safety

Lifting/Manual Handling

Job description

Applegreen USA Welcome Centers Central Services is seeking an Assistant General Manager to support the General Manager in daily operations. This entry-level management role provides learning opportunities in supervision, decision-making, and leadership within a fast-paced travel plaza environment.

You will lead a team, coach shifts, and ensure performance aligns with brand standards while driving customer satisfaction and operational excellence.