Store Operations Leader — Guest Experience & Hospitality

The Fresh Market Inc; Newport News (VA); Presencial; USD 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of工资

401K contribution and company match

Financial Wellness Program

Personal time off and additional time/

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Descripción de la vacante

The Fresh Market Inc is seeking a Store Operations Manager in Newport News, VA to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring hospitality and safe shopping experiences. You will partner with the Store Director to drive strong execution and compliance.

This role requires hands-on leadership, strong communication, and ability to manage scheduling while maintaining labor budgets. Competitive compensation and benefits support a healthy team environment.

Formación

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business
• Proven success delivering an exceptional guest experience while meeting performance goals
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent communication, coaching, and conflict-resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older
• Bachelor’s degree in business, retail management, or related field (or equivalent experience) preferred

Responsabilidades

• Model our values of passion, excellence, hospitality, and teamwork in every interaction
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments
• Help manage scheduling and labor to support service needs while staying within labor budgets
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies
• Support workload planning, task execution, and team alignment so daily priorities are met

Conocimientos

Leadership

Guest experience

Communication

POS proficiency

Scheduling tools

Microsoft Office

Educación

Bachelor’s degree in business/retail management

Herramientas

POS systems

Scheduling tools

Microsoft Office

Descripción del empleo

The Fresh Market Inc is seeking a Store Operations Manager in Newport News, VA to lead Guest Service, Fresh Production, In-Stock, and Inventory Control, ensuring hospitality and safe shopping experiences. You will partner with the Store Director to drive strong execution and compliance.

This role requires hands-on leadership, strong communication, and ability to manage scheduling while maintaining labor budgets. Competitive compensation and benefits support a healthy team environment.