Store Operations Leader — Guest Experience & Efficiency

The Fresh Market Inc; Indian Hills (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

Paid time off

Insurance options

Job summary

The Fresh Market Inc in Kentucky is seeking a Store Operations Manager to lead critical store functions and support the Store Director. You will oversee Guest Service, Fresh Production, In-Stock, and Inventory Control to ensure exceptional hospitality, a safe shopping environment, and reliable execution every day.

You will model our values, manage scheduling and labor within budget, be visible on the floor as Manager on Duty, coach the team, ensure food safety and audits, and drive continuous

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business.
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent communication, coaching, and conflict-resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands-on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach Impeccable Hospitality by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

Leadership

Guest service

Communication

Scheduling

Education

Bachelor's degree in business or related field

Tools

POS systems

Scheduling tools

MS Office

Job description

The Fresh Market Inc in Kentucky is seeking a Store Operations Manager to lead critical store functions and support the Store Director. You will oversee Guest Service, Fresh Production, In-Stock, and Inventory Control to ensure exceptional hospitality, a safe shopping environment, and reliable execution every day.

You will model our values, manage scheduling and labor within budget, be visible on the floor as Manager on Duty, coach the team, ensure food safety and audits, and drive continuous