Store Operations Leader: Elevate Guest Experience

The Fresh Market; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access (up to 50% of  

401K contribution and company match

Medical, Dental, Vision, Disability, &

Paid time off and additional time off

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is looking for a Store Operations Manager in Louisville, KY. You will lead Guest Service, Fresh Production, In‑Stock, and Inventory Control to deliver hospitality, safety, and strong execution daily.

Responsibilities include managing scheduling within labor budgets, coaching teams, serving as Manager on Duty, and ensuring food safety and audits readiness. A minimum of 3+ years of progressive retail leadership is required.

Qualifications

• 3+ years of progressive management experience in supermarkets, retail, restaurants, hospitality, or general business
• Proven success delivering an exceptional guest experience while meeting performance goals.
• Strong leadership skills with the ability to motivate and develop high‑performing teams.
• Excellent communication, coaching, and conflict‑resolution skills
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
• Food Safety Certification or ability to obtain after hire
• Must be 21 years of age or older

Responsibilities

• Model our values of passion, excellence, hospitality, and teamwork in every interaction.
• Provide hands‑on leadership to Guest Service, Fresh Production, and other operational support departments.
• Help manage scheduling and labor to support service needs while staying within labor budgets.
• Be visible and accessible on the sales floor and front end, engaging with guests and helping team members solve problems.
• Serve as Manager on Duty (MOD) during assigned shifts, ensuring smooth operations, safety, and exceptional guest service.
• Model and coach “Impeccable Hospitality” by greeting guests, offering solutions, and leading by example.
• Maintain compliance with food safety, sanitation, risk management, and all regulatory requirements.
• Support preparation for internal and external audits, ensuring follow-up and adherence to action plans.
• Support inventory management, accurate ordering practices, shrink control, and operational efficiencies.
• Support workload planning, task execution, and team alignment so daily priorities are met.

Skills

Leadership

Guest Service

Scheduling

Communication

Microsoft Office

POS systems

Education

Bachelor's degree in Business / Retail Management or related field

Tools

POS systems

Microsoft Office

Job description

The Fresh Market is looking for a Store Operations Manager in Louisville, KY. You will lead Guest Service, Fresh Production, In‑Stock, and Inventory Control to deliver hospitality, safety, and strong execution daily.

Responsibilities include managing scheduling within labor budgets, coaching teams, serving as Manager on Duty, and ensuring food safety and audits readiness. A minimum of 3+ years of progressive retail leadership is required.