Store Operations Leader | Front End Coach

Golf Galaxy; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store. This role directly manages teammates in the Operations Departments and has a dotted line for other areas to ensure a cohesive team environment focused on service.

You will drive the customer experience on the floor, participate in hiring, training, payroll management and compliance with company policies while maintaining loss prevention standards and budget targets.

Qualifications

• High school diploma or equivalent.
• 1-3 years retail management experience.

Responsibilities

• Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.
• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
• Ensures the Operations Departments meet all operational standards including, but not limited to: Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits.
• Interviews and makes recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.
• Drives the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching.
• Manages payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.

Skills

Retail management

Education

High school diploma or equivalent

Job description

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store. This role directly manages teammates in the Operations Departments and has a dotted line for other areas to ensure a cohesive team environment focused on service.

You will drive the customer experience on the floor, participate in hiring, training, payroll management and compliance with company policies while maintaining loss prevention standards and budget targets.