Store Operations Leader: Drive Customer Experience & Results

Ross Stores, Inc.; Round Rock (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Ross Stores, Inc. in Round Rock, TX is seeking an Assistant Store Manager to oversee daily operations, lead store associates, and uphold company standards. You will learn all phases of store operations and step in for the Store Manager as needed to ensure consistent, high-quality performance.

The role requires supervising, training, scheduling, and maintaining safety and compliance, while driving customer service and merchandise presentation to meet business objectives.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Fluency in English and ability to work evenings and weekends.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan and adjusting to current business trends.
• Maintains a Safe & Secure Environment and safety awareness.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.
• Treats Customers, Associates, and leaders with respect and delivers courteous service.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.

Skills

Store management experience

Leadership

Team motivation

Communication

Fluency in English

Job description

Ross Stores, Inc. in Round Rock, TX is seeking an Assistant Store Manager to oversee daily operations, lead store associates, and uphold company standards. You will learn all phases of store operations and step in for the Store Manager as needed to ensure consistent, high-quality performance.

The role requires supervising, training, scheduling, and maintaining safety and compliance, while driving customer service and merchandise presentation to meet business objectives.