Store Operations Leader - Customer Experience & Team Growth

Ace Hardware Corporation; Michigan; On-site; USD 28,000 - 31,000; Full time

Job summary

Ace Retail Group is hiring an Assistant Manager to oversee daily store operations and drive achievement of company goals. You will provide top-notch customer service, supervise associates, and ensure loss prevention and safety programs are followed.

Key duties include opening and closing the store, implementing center programs, training staff, and coordinating with the General Manager on district initiatives. The role supports a dynamic retail environment with growth opportunities.

Qualifications

• Minimum high school level education and ability to read safety rules and operation manuals.
• Strong customer service focus with ability to explain store procedures clearly.
• Ability to supervise store operations and lead a team effectively.

Responsibilities

• Provide positive representation of Ace Retail Group and assist customers.
• Oversee store operations, open/close, and ensure compliance with SOPs.
• Manage training, audits, and performance of associates; support LP and safety.
• Communicate issues to appropriate departments and participate in district projects.

Skills

Customer service

Store operations

Leadership

Communication

Training & development

Safety compliance

Loss prevention

Problem solving

Education

High School or GED

Job description

Ace Retail Group is hiring an Assistant Manager to oversee daily store operations and drive achievement of company goals. You will provide top-notch customer service, supervise associates, and ensure loss prevention and safety programs are followed.

Key duties include opening and closing the store, implementing center programs, training staff, and coordinating with the General Manager on district initiatives. The role supports a dynamic retail environment with growth opportunities.