Retail Assistant Manager - Lead Store Ops & Service

Ace Hardware Corporation; Chatham, Northern (IL, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Ace Retail Group is seeking an Assistant Manager to oversee daily store operations and drive customer service excellence. You will work with the General Manager to open and close the store, supervise staff, and ensure the execution of company programs while maintaining a safe, welcoming environment.

The role requires strong communication, teamwork, and the ability to handle multiple tasks, from inventory and pricing to audits and maintenance.

Qualifications

• High School diploma or GED required.
• Ability to read and interpret safety rules and operating instructions.
• Excellent verbal and written communication; fosters teamwork.
• Standing, walking, bending, and lifting up to 50 lbs regularly.

Responsibilities

• Provide courteous customer service, resolve issues and greet customers.
• Open and close the store; supervise associates and daily operations.
• Implement store programs; ensure loss prevention and safety compliance.
• Train staff, manage merchandising, pricing updates and housekeeping.
• Coordinate with General Manager and district requirements; report issues.

Job description

Ace Retail Group is seeking an Assistant Manager to oversee daily store operations and drive customer service excellence. You will work with the General Manager to open and close the store, supervise staff, and ensure the execution of company programs while maintaining a safe, welcoming environment.

The role requires strong communication, teamwork, and the ability to handle multiple tasks, from inventory and pricing to audits and maintenance.