Store General Manager – Lead Growth and Customer Excellence

Ace Hardware Corporation; Hillsboro (IL); Vor Ort; USD 51.000 - 69.000; Vollzeit

Zusammenfassung

Ace Retail Group is seeking a General Manager to lead store operations, maximize sales, and manage payroll and expenses while upholding our core values. You will drive customer service excellence, oversee inventory, and ensure safe, professional store conditions.

The role emphasizes staff development, performance coaching, and community involvement to strengthen customer loyalty and store performance across multiple departments.

Qualifikationen

• Minimum of retail management experience.
• Prior hardware store experience preferred.
• Ability to stand, walk, lift up to 25 lbs and climb.

Aufgaben

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints.
• Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Supervise the generic operations of the entire store.
• Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability.

Kenntnisse

Retail management

Customer service

Hardware store experience

Ausbildung

High School diploma or GED

Jobbeschreibung

Ace Retail Group is seeking a General Manager to lead store operations, maximize sales, and manage payroll and expenses while upholding our core values. You will drive customer service excellence, oversee inventory, and ensure safe, professional store conditions.

The role emphasizes staff development, performance coaching, and community involvement to strengthen customer loyalty and store performance across multiple departments.