Store Leader: Elevate Ops & Customer Experience

City Auto Glass, inc.; O’Fallon (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

401(k) with company match

Medical coverage plans

Paid time off and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily store operations, drive outstanding customer service, and manage staff, inventory, and cash control.

You will open/close, schedule, monitor safety, and ensure a welcoming, professional store appearance. You’ll coach a team to hit KPI targets, uphold loss prevention standards, and collaborate with field leaders to certify technicians and deliver quality work.

Qualifications

• Minimum 5-7 years leadership/supervisory experience preferred.
• 3+ years retail or service center experience; automotive experience preferred.
• Valid state-issued driver’s license.

Responsibilities

• Oversee the daily operations of the store, including opening/closing, work order management, and cash handling.
• Drive team performance to meet KPI targets and company goals, including NPS and customer satisfaction.
• Ensure technicians are safety-certified and deliver quality work through coaching and training.
• Maintain proper inventory control and loss prevention practices, and manage store appearance and safety.
• Provide world class customer service by responding quickly to client concerns and warranty issues.
• All other duties as assigned.

Skills

Leadership

Customer service

Coaching

Communication

Staffing & scheduling

Cash/expense management

Inventory control

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Retail POS systems

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily store operations, drive outstanding customer service, and manage staff, inventory, and cash control.

You will open/close, schedule, monitor safety, and ensure a welcoming, professional store appearance. You’ll coach a team to hit KPI targets, uphold loss prevention standards, and collaborate with field leaders to certify technicians and deliver quality work.