Retail Store Leader: Customer Experience & Ops

Safelite; Lee Center (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus opportunities

Benefits package

Tuition reimbursement

Paid training

Benefits overview online

Job summary

Safelite is seeking a Store Manager to lead day-to-day retail operations with a strong emphasis on service quality and customer experience. You will provide people leadership, coaching, cash/expense control, inventory management, risk prevention, and store appearance to ensure a memorable customer visit.

You will drive team performance to meet KPIs and company goals, coach technicians and staff, and collaborate cross-functionally to deliver world-class service and safe, quality installations or

Qualifications

• High school diploma or equivalent required; 5–7 years leadership/supervisory experience preferred.
• Valid state driver’s license required.
• 3+ years leadership experience with incenting performance.
• 3–5 years retail/service center experience; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications and general office equipment.
• Excellent communication skills; ability to influence, persuade and engage a mobile workforce.

Responsibilities

• Oversee daily store operations, including opening/closing, scheduling, inventory, and cash handling.
• Drive KPI performance and align with company goals (NPS, Time to Serve, conversions).
• Ensure SafeTech certification and quality installs/repairs through training and coaching.
• Guidance on vehicle/equipment maintenance and coordinating with marketing for materials display.
• Provide world-class customer service and promptly address complaints/warranty issues.
• Perform other duties as assigned.

Skills

Leadership experience

Communication skills

Customer service

Incenting performance

Education

High School Diploma or equivalent

Tools

MS Office

Web applications

General office equipment

Job description

Safelite is seeking a Store Manager to lead day-to-day retail operations with a strong emphasis on service quality and customer experience. You will provide people leadership, coaching, cash/expense control, inventory management, risk prevention, and store appearance to ensure a memorable customer visit.

You will drive team performance to meet KPIs and company goals, coach technicians and staff, and collaborate cross-functionally to deliver world-class service and safe, quality installations or