Store Operations Lead - Customer Experience

City Auto Glass, inc.; Midland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay & bonus

401(k) with company match

Medical coverage options

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. is seeking an Assistant Store Manager to lead a single retail location and drive excellent customer experiences. The role oversees associates, cash handling, inventory, loss prevention, safety and store appearance.

You’ll motivate staff, resolve customer issues quickly, manage work orders, and train teams on installation techniques and internal systems. A professional appearance and safety mindset are required.

Qualifications

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear PPE.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, standing for extended periods.

Responsibilities

• Motivate and lead associates to ensure productivity and world-class customer service.
• Respond to customer complaints/warranty issues and process losses/repair damages.
• Manage work order assignments and routing of mobile jobs.
• Train associates on installation techniques and procedures and internal platforms.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulations.
• All other duties as assigned.

Skills

Leadership

Customer service

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Web applications

Office equipment

Job description

Safelite Group, Inc. is seeking an Assistant Store Manager to lead a single retail location and drive excellent customer experiences. The role oversees associates, cash handling, inventory, loss prevention, safety and store appearance.

You’ll motivate staff, resolve customer issues quickly, manage work orders, and train teams on installation techniques and internal systems. A professional appearance and safety mindset are required.