Store Operations Leader & Customer Experience Champion

City Auto Glass, inc.; Mandeville (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay and bonus opportunities

$10k+Benefits package and 401k options

Tuition reimbursement up to $5,250/yr

Paid training and tools provided

Benefits portal information

Job summary

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations, ensuring high-quality service and memorable customer experiences.

You will oversee staff, manage schedules, cash handling, inventory, and safety, while coaching teams to achieve KPI targets and exceptional results. In this role you will drive performance, maintain compliance with regulations, and collaborate with field leaders to ensure technicians perform quality installs.

Qualifications

• High School Diploma/GED/Equivalent or 5-7 years of leadership/supervisory experience.
• 3+ years of leadership experience with an innovative approach toward incenting performance.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Valid state-issued driver license required.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills with the ability to influence, persuade, engage and have crucial conversations with a mobile workforce.

Responsibilities

• Oversee the daily operations of the store, including opening/closing procedures, work order management, CICO procedures, and cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score and customer conversion.
• Ensure technicians are SafeTech certified and maintaining high-quality installs or repairs.
• Provide guidance on vehicle and equipment maintenance and coordinate with marketing for material displays.
• Respond quickly to client complaints and warranty issues with world-class customer service.
• Perform all other duties as assigned.

Skills

Leadership

Customer Service

Scheduling

Inventory Management

Cash Handling

Loss Prevention

Safety

Communication

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Job description

Safelite Group, Inc. is seeking a Store Manager to lead daily retail operations, ensuring high-quality service and memorable customer experiences.

You will oversee staff, manage schedules, cash handling, inventory, and safety, while coaching teams to achieve KPI targets and exceptional results. In this role you will drive performance, maintain compliance with regulations, and collaborate with field leaders to ensure technicians perform quality installs.