Store Operations Leader: Customer Experience & Coaching

Golf Galaxy; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations and deliver a high level of brand and service excellence. The Assistant Store Manager will lead the Front End, Freight and Operations teams, coach staff, and ensure adherence to cash handling, LP audits and safety procedures.

You will monitor performance metrics, schedule staff based on customer traffic, and contribute to short- and long-term planning while upholding company standards and promoting a

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail management experience required.

Responsibilities

• Directly manages teammates in Operational Departments (Front End, Freight, Operations).
• Oversees adherence to brand standards, customer service expectations and company policies.
• Monitors payroll and scheduling to meet budget and traffic patterns.
• Drives customer experience at the Front End and coaches teammates for performance.

Skills

Retail management

Leadership

Customer service

Education

High school diploma or equivalent

Job description

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations and deliver a high level of brand and service excellence. The Assistant Store Manager will lead the Front End, Freight and Operations teams, coach staff, and ensure adherence to cash handling, LP audits and safety procedures.

You will monitor performance metrics, schedule staff based on customer traffic, and contribute to short- and long-term planning while upholding company standards and promoting a