Store Leader: Customer Experience & KPI Champion

Safelite; Sauquoit (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Annual $60k–$75k compensation

Benefits package worth $10k+

401(k) with company matching

Medical coverage plans

PTO and company holidays

Tuition reimbursement up to $5,250

Job summary

Safelite in the United States seeks a Store Manager to lead daily store operations, optimize scheduling, and manage inventory and cash handling. You will drive KPI performance, ensure SafeTech certification, and coach technicians for quality installs or repairs.

The role emphasizes world-class customer service, robust people leadership, and compliance with safety and regulatory standards, with opportunities for tuition reimbursement and comprehensive benefits.

Qualifications

• High School Diploma/GED/Equivalent or 5-7 years leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 3+ years of leadership experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills and ability to influence, persuade and engage a mobile workforce.
• Comfort working outside in various weather conditions.
• Present a professional appearance and wear PPE.
• Physical ability to lift/carry up to 35 lbs and stand for extended periods.

Responsibilities

• Oversee daily store operations including opening/closing procedures and scheduling.
• Drive team performance to meet/exceed KPIs and company goals.
• Ensure SafeTech certification and quality installs/repairs through training and coaching.
• Provide guidance on vehicle and equipment maintenance and recordkeeping, coordinate with marketing as needed.
• Deliver world-class customer service by addressing client complaints and warranty issues.
• Perform any other duties as assigned.

Skills

Leadership experience

Communication skills

Customer service orientation

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite in the United States seeks a Store Manager to lead daily store operations, optimize scheduling, and manage inventory and cash handling. You will drive KPI performance, ensure SafeTech certification, and coach technicians for quality installs or repairs.

The role emphasizes world-class customer service, robust people leadership, and compliance with safety and regulatory standards, with opportunities for tuition reimbursement and comprehensive benefits.