Store Operations Leader & Customer Experience

Cavender's; Webster (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Cavender’s in Webster, Texas is seeking a Key Carrier to join the Store Management Team. This role supports our culture and values while helping run the store day-to-day, including opening/closing, assisting customers, and guiding team members to drive sales storewide.

You will stay actively involved in sales, work toward goals, and help train associates. The role emphasizes maintaining a clean, organized store and adhering to company policies and procedures.

Qualifications

• Must be able to read and understand basic instructions.
• Must be able to read and understand English.
• Ability to manage store shifts effectively.

Responsibilities

• Support Cavender’s culture and drive our Mission, Vision, and Values.
• Be able to perform the tasks of a Cashier and Sales Associate.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Act as Manager on Duty as assigned.- Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.
• Open and close store as directed.
• Address customer complaints.
• Handle returns and exchanges.
• Address associate assignments and concerns.
• Assist in the effort to increase sales, maintain profit structure, and reduce controllable expenses using key metrics.
• Assist in the training of store associates.
• Help keep the store looking clean and well-presented, both inside and outside, and make sure associates look neat and professional.
• Contribute to a safe and secure store environment and report any safety/security accidents or incidents to the Store Manager or District Manager promptly.
• Understand and execute all company policies and procedures.
• Actively participate in Loss Prevention measures in the store.
• Any other duties as assigned.

Skills

Shift management

Read English

Understand English

Interpret documents

Customer service

Job description

Cavender’s in Webster, Texas is seeking a Key Carrier to join the Store Management Team. This role supports our culture and values while helping run the store day-to-day, including opening/closing, assisting customers, and guiding team members to drive sales storewide.

You will stay actively involved in sales, work toward goals, and help train associates. The role emphasizes maintaining a clean, organized store and adhering to company policies and procedures.