Store Operations Leader - Customer Experience

Hy-Vee, Inc.; Manhattan (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Assistant Manager to oversee store operations across departments, including perishables and health wellness home sections. You will lead a team to deliver excellent customer service, manage scheduling, and ensure daily store standards.

The role emphasizes staff coaching, safety compliance, and maintaining a welcoming shopping environment for customers. Strong retail experience and leadership are desired to drive store performance.

Qualifications

• Proven ability to supervise and develop a team.
• Strong customer service orientation and communication skills.
• Experience in retail or grocery management preferred.

Responsibilities

• Supervises and coordinates activities of employees to meet customer needs.
• Ensures friendly, prompt, and efficient service in all departments.
• Trains and enforces safety procedures and company policies.
• Assists in scheduling, labor management, and performance evaluations.
• Manages store operations, merchandising, and display planning.
• Maintains store standards for cleanliness and customer experience.

Skills

People management

Customer service

Team leadership

Education

High School or equivalent

Job description

Hy-Vee, Inc. is seeking an Assistant Manager to oversee store operations across departments, including perishables and health wellness home sections. You will lead a team to deliver excellent customer service, manage scheduling, and ensure daily store standards.

The role emphasizes staff coaching, safety compliance, and maintaining a welcoming shopping environment for customers. Strong retail experience and leadership are desired to drive store performance.