Store Operations Leader — Assistant Manager

Ross Stores, Inc.; Dearborn (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Ross Stores, Inc. in Dearborn, MI seeks an Assistant Manager to oversee daily store operations in the absence of the Store Manager and to lead teams across all key functions, ensuring company standards are met.

The role emphasizes supervising staff, optimizing payroll, maintaining safety, delivering exceptional customer service, and upholding Ross merchandising guidelines. Evening and weekend availability required.

Qualifications

• Two or more years of store or assistant store manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to store associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity while minimizing steps.
• Analyzes store reports to evaluate controllable expenses and overall store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
• Assists in recruiting, hiring, training and developing non-exempt associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of associates and customers.
• Assists in the facilitation of monthly safety meetings.
• Treats all customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using Company recognition programs.
• Executes customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervises and coaches retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code, and reinforces the Dress Code at all times.
• Manages the store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross associates.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Assists with training associates on Loss Prevention awareness and store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with associates and customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for store loss prevention, including maintaining a large customer service presence on the sales floor, customer and associate engagement and heightened loss prevention awareness.
• Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.
• Ensures Public View Monitor (PVM) system is maintained properly.
• Direct supervision of all non‑exempt associates.

Skills

Supervision & Leadership

Staff Coaching

Scheduling & Payroll

Customer Service

English Fluency

Multi-tasking

Job description

Ross Stores, Inc. in Dearborn, MI seeks an Assistant Manager to oversee daily store operations in the absence of the Store Manager and to lead teams across all key functions, ensuring company standards are met.

The role emphasizes supervising staff, optimizing payroll, maintaining safety, delivering exceptional customer service, and upholding Ross merchandising guidelines. Evening and weekend availability required.