Store Operations Leader - People, Service & Growth

Ross Stores, Inc.; Springfield (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ross Stores, Inc. is seeking an Assistant Store Manager to oversee daily store operations and lead the team to deliver outstanding customer service. You will learn all phases of store operations and assume responsibility in the Store Manager's absence.

Responsibilities include analyzing store reports, scheduling Associates, maintaining compliance, and driving performance while upholding the Ross brand and safety standards.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Assists in recruiting, hiring, training and developing non-exempt Associates.
• Controls payroll hours to plan and adjusts to current business trends.
• Maintains a safe and secure environment and leads safety initiatives.
• Provides customers with courteous, professional service and supervises service at registers and service desk.

Skills

Store management experience

English fluency

Time management

Multi-tasking

Communication

Job description

Ross Stores, Inc. is seeking an Assistant Store Manager to oversee daily store operations and lead the team to deliver outstanding customer service. You will learn all phases of store operations and assume responsibility in the Store Manager's absence.

Responsibilities include analyzing store reports, scheduling Associates, maintaining compliance, and driving performance while upholding the Ross brand and safety standards.