Store Operations Leader

Ross Stores, Inc.; Billings (MT); On-site; USD 42,000 - 62,000; Full time

Job summary

Ross Stores, Inc. is seeking a Store/Assistant Store Manager to lead daily operations, drive customer service excellence, and coach non-exempt Associates across departments.

You will help ensure shrink, payroll, and merchandising standards are met while delivering a positive shopping experience. The role requires at least two years of retail leadership, strong communication, and the ability to work evenings and weekends.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Skills

Store management

Leadership

Customer service

Communication

Multitasking

English fluency

Job description

Ross Stores, Inc. is seeking a Store/Assistant Store Manager to lead daily operations, drive customer service excellence, and coach non-exempt Associates across departments.

You will help ensure shrink, payroll, and merchandising standards are met while delivering a positive shopping experience. The role requires at least two years of retail leadership, strong communication, and the ability to work evenings and weekends.