Store Operations Leader – Assistant General Manager

2nd & Charles; Glen Allen (VA); On-site; USD 52,000 - 75,000; Full time

Job summary

2nd & Charles is seeking an Assistant General Manager to lead the day-to-day store operations as a Manager On Duty, partnering with the management team to maximize sales and customer satisfaction. You will help oversee all aspects of operations, from training associates to executing budgets and merchandising plans.

The role requires strong leadership, customer service focus, and the ability to manage a large team, with open availability for varied shifts in a full-time capacity.

Qualifications

• 21 years of age or older
• High school diploma or equivalent; some college preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store; is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Assists General Manager with interviewing, hiring and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback to ensure policies are followed.
• Consults with the General Manager on associate performance.
• Drops off bank deposits and picks up change orders as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management and Development

Action Orientation

Verbal and Written Communication

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register skills

POS system

Job description

2nd & Charles is seeking an Assistant General Manager to lead the day-to-day store operations as a Manager On Duty, partnering with the management team to maximize sales and customer satisfaction. You will help oversee all aspects of operations, from training associates to executing budgets and merchandising plans.

The role requires strong leadership, customer service focus, and the ability to manage a large team, with open availability for varied shifts in a full-time capacity.