Store Operations Leader

Michaels; San Rafael (CA); On-site; USD 2,445,000 - 3,182,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Employee discount

Job summary

The Michaels store in your area is seeking a capable retail leader to support store leadership, uphold SOPs, and drive service and sales through strong team guidance.

Responsibilities include workload planning, in-stock optimization, merchandising execution, and adherence to policies, while maintaining a safe, customer-focused environment. This full-time role requires lifting and standing for extended periods and shifts including nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Strong ability to lead and coach teams.
• Ability to maintain SOPs and store standards.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Retail leadership

Team management

Job description

The Michaels store in your area is seeking a capable retail leader to support store leadership, uphold SOPs, and drive service and sales through strong team guidance.

Responsibilities include workload planning, in-stock optimization, merchandising execution, and adherence to policies, while maintaining a safe, customer-focused environment. This full-time role requires lifting and standing for extended periods and shifts including nights and weekends.