Store Operations Leader

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Hagåtña (GU); On-site; USD 60,000 - 90,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a Store Operations Manager in Guam to coordinate a main store complex and lead management staff. You will drive daily operations, merchandising plans, and service initiatives to maximize profitability and customer satisfaction.

Responsibilities include budgeting, staffing, training, security, and ensuring adherence to standards across the store. The role reports to the General Manager and requires hands-on leadership and strategic oversight.

Qualifications

• Three years of experience in administrative, operational, merchandising, or management work that builds knowledge of store practices and merchandising procedures.

Responsibilities

• Prioritizes and coordinates daily operational activities to maximize store operations and profitability.
• Develops merchandising strategies, sales promotions, and executes retail/service business strategies with the General Manager and staff to maximize sales and service levels.
• Manages operating budgets and oversees financial performance; plans expenses to support sales, and identifies corrective actions to maximize performance.
• Reviews store appearance and standards to enhance customer service, productivity, and financial outcomes.
• Partners with store teams to ensure proper receipt, storage, and movement of merchandise between departments and other stores.
• Reviews stock assortments and drives actions to achieve stockturn, gross margin, and sales goals.
• Monitors shrink, collaborates with Loss Prevention, and conducts Operational Audits in the absence of the Retail Operations Support Manager.
• Ensures store cleanliness, safety, and security; develops plans to address deficiencies and maintain standards.
• Facilitates communication among management to achieve goals set by NEXCOM and the General Manager.
• Supervises staff, sets performance standards, ensures staffing levels, and provides training and mentorship.
• Implements a customer relations program and administers Premier Customer Service training for best results.

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a Store Operations Manager in Guam to coordinate a main store complex and lead management staff. You will drive daily operations, merchandising plans, and service initiatives to maximize profitability and customer satisfaction.

Responsibilities include budgeting, staffing, training, security, and ensuring adherence to standards across the store. The role reports to the General Manager and requires hands-on leadership and strategic oversight.