STORE MANAGER ($50-$75M)

Navy Exchange Service Command; Hagåtña (GU); On-site; USD 81,000 - 103,000; Full time

Job summary

Navy Exchange Service Command is seeking a Store Manager for the Guam area to lead a main store complex and its management team. Responsibilities include directing daily operations, merchandising strategies, budgeting, inventory control, and adherence to customer service standards.

The role requires strong leadership, experience in retail and services merchandising, and the ability to optimize financial performance across the store. Collaboration with GM and support staff is essential.

Qualifications

• 3 years of experience in administrative, operational, merchandising, management or other responsible work
• Substitution: 1 year of academic study above high school level may be substituted for 9 months of experience, up to a 4 year bachelor's degree for 3 years of general experience
• 2 years of progressively responsible experience in retail and/or services merchandising and operational practices; knowledge of management methods to drive sales and improve operations

Responsibilities

• Prioritizes and coordinates daily operational activities to maximize operations and profitability of the main store
• Develops merchandising strategies, promotions, and execution of retail and services strategies with store management
• Manages operating budgets and oversees financial performance of the main store complex
• Reviews store appearance to meet standards for customer service, productivity, and financial performance
• Coordinates with warehouse and distribution to ensure proper receipt, storage, and movement of merchandise
• Reviews stock assortments and actions to achieve stockturn, gross margin and sales goals
• Monitors shrink plan and security procedures; conducts Operational Audits and Reviews in absence of the Retail Operations Support Manager
• Ensures customer service standards are met and plans to address deficiencies
• Communicates effectively among store management to meet goals set by NEXCOM and GM
• Supervises assigned personnel and ensures staffing levels meet store requirements and training needs
• Implements a customer relations program and Premier Customer Service training
• Performs duties as assigned by GM

Education

Bachelor's degree or higher

Job description

Job Description - STORE MANAGER ($50-$75M) (26000330)

Job Description

STORE MANAGER ($50-$75M)

Job Number

26000330

Primary Location

United States-Guam-Hagatna

Organization

NAVSTA Guam Pay Range : $80,893 - $102,677 based on exp

Job Summary

Manages and coordinates operations at a main store complex and its management staff.

Duties and Responsibilities

• Prioritizes and coordinates daily operational activities to maximize operations and encourage profitability of a main store location.
• Develops and coordinates merchandising strategies, sales promotions, and the execution of retail and services business strategies through partnering with the General Manager and store management staff to maximize sales and service levels.
• Develops and manages operating budgets and oversees main store complex financial performance. Plans and ensures applicable expenses support sales results. Identifies and executes actions to correct deficiencies, capitalize on opportunities, and maximize operational performance.
• Reviews the store's appearance by walking through the store regularly to ensure it meets standards for maximizing customer service, productivity, and financial performance.
• Partners with Retail Operations Support Manager and follows up to ensure backup storage, warehouse, and distribution functions enable proper receipt, storage, and efficient movement of merchandise between departments and other stores.
• Reviews merchandise stock assortments, coordinating specific corrective actions as necessary with merchandise buyers. Takes action to ensure stockturn, gross margin and sales goals are achieved.
• Works closely with Loss Prevention and store management to develop and monitor the store location's shrink plan, identify potential shrink issues, and ensure adequate security procedures are followed. Accountable for completion of Operational Audits and Reviews in the absence of the Retail Operations Support Manager.
• Regularly inspects selling locations to ensure adherence to customer service, safety, and security standards. Develops a plan to address deficiencies as they occur.
• Ensures and coordinates communication amongst store management to facilitate a team approach and meet goals and expectations set by NEXCOM and the General Manager.
• Supervises assigned personnel, including, but not limited to Divisional and Department Managers, etc. Sets standards and evaluates associates' performance. Ensures adequate staffing levels are maintained consistent with store expense and customer service requirements. Identifies and coordinates associate training requirements. Provides guidance and mentorship to management staff through daily direction and supervision.
• Establishes and implements an effective customer relations program, including ensuring the Premier Customer Service training is administered and monitored for best results.
• Applies courtesy and customer service policies towards patrons and associates.
• Works under the general supervision and direction of the General Manager. Responsive to all NEX managers, associates, and patrons.
• Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

Total of five years of experience as follows:

GENERAL EXPERIENCE: Three years of experience which was gained in administrative, operational, merchandising, management or other responsible work which enabled the applicant to gain a general knowledge of store operational practices and merchandising procedures; skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE: Two years of progressively responsible experience which provided a thorough working knowledge of retail and/or services merchandising and operational practices and procedures; and an understanding of management methods and techniques utilized in driving sales, monitoring, developing and improving operational plans; or similar work which demonstrated the knowledge and abilities to perform the work of the position.

Job

Retail/Services Sales/Operations, Customer Service