Store Operations Lead (Retail)

JD Sports NA; Dickson (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

Hibbett I City Gear in Dickson, Tennessee is seeking an Assistant Manager to support the Store Manager and oversee daily operations and administrative duties. The position is hourly, non-exempt, requiring top-notch customer service, product knowledge, and the ability to supervise staff when the Store Manager is unavailable.

You will help drive sales and ensure store policies are followed. Experience in retail, especially footwear, strong interpersonal skills, and the initiative to handle

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and store responsibilities (selling, restocking, merchandising, ordering, scheduling).
• Assume responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager on action plans to accomplish departmental and overall store responsibilities.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure extraordinary customer service as per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.

Skills

Customer service

Interpersonal skills

Communication skills

Team leadership

Self-starter

Attention to detail

Multitasking

Sales and merchandising

Job description

Hibbett I City Gear in Dickson, Tennessee is seeking an Assistant Manager to support the Store Manager and oversee daily operations and administrative duties. The position is hourly, non-exempt, requiring top-notch customer service, product knowledge, and the ability to supervise staff when the Store Manager is unavailable.

You will help drive sales and ensure store policies are followed. Experience in retail, especially footwear, strong interpersonal skills, and the initiative to handle