Store Operations Lead | Key Carrier (Nights/Weekends)

The TJX Companies, Inc.; Tucker (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Life insurance

Paid holidays

Paid vacation

Job summary

HomeGoods at The TJX Companies, Inc. in Tucker, GA is seeking a Key Carrier to support store operations, often serving as Coordinator and occasionally as Key Carrier.

This role requires open availability including nights and weekends, and a commitment to exceptional customer service. The Key Carrier will lead by example, ensure adherence to policies, coach associates, and maintain coverage and safety across the store.

Qualifications

• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Team player

Leadership experience

Customer service

Communication

Problem solving

Multi-tasking

Attention to detail

Job description

HomeGoods at The TJX Companies, Inc. in Tucker, GA is seeking a Key Carrier to support store operations, often serving as Coordinator and occasionally as Key Carrier.

This role requires open availability including nights and weekends, and a commitment to exceptional customer service. The Key Carrier will lead by example, ensure adherence to policies, coach associates, and maintain coverage and safety across the store.