Store Operations Lead (Key Carrier) – Guest Experience

The TJX Companies, Inc.; Conway (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Scholarship program

Job summary

The TJ Maxx store in North Conway, NH, is accepting applicants for a Key Carrier role. This position alternates with the Coordinator duties, demanding open availability including nights and weekends and exemplifies outstanding customer service.

Key Carriers lead by example, impact store operations, and coach Associates while partnering with Management on training. TJX offers comprehensive benefits and a competitive salary package in a dynamic retail environment.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Flexible schedule including nights and weekends
• Knowledge of store operations and customer service procedures
• Strong communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides coaching to associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates updates to management and Associates on priorities
• Provides feedback and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws and company policies
• Promotes credit and loyalty programs
• Supports shrink reduction goals and safety initiatives
• Other duties as assigned

Skills

Customer service

Leadership experience

Coaching

Multi-tasking

Communication skills

Job description

The TJ Maxx store in North Conway, NH, is accepting applicants for a Key Carrier role. This position alternates with the Coordinator duties, demanding open availability including nights and weekends and exemplifies outstanding customer service.

Key Carriers lead by example, impact store operations, and coach Associates while partnering with Management on training. TJX offers comprehensive benefits and a competitive salary package in a dynamic retail environment.