Store Operations Lead: Guest Experience & Growth

majorsmanagement; Tennessee; On-site; USD 40,000 - 54,000; Full time

Job summary

Majors Management is seeking an Assistant Store Manager to support daily store operations, train and develop a team, and consistently deliver a superior guest experience in line with our brand promise, Convenience You Can Trust, at our Tennessee location.

You will lead by example, manage schedules, monitor sales and expenses, foster a culture centered on guest needs and efficient processes, ensure clear communication of company goals, and drive store profitability.

Qualifications

• Must have a people first mentality; every team member and guest deserve a great experience
• Skillful communicator with ability to communicate complex issues in an easily understood manner
• Ability to plan, prioritize, and effectively deal with ambiguity in a fast-paced environment, with energy, drive and a focus on execution
• Good business acumen
• Ability to work a flexible schedule of days, nights, weekends and holidays
• Must have a valid driver’s license and satisfactory MVR
• Availability to be on call 24/7
• High School diploma or GED is required
• A minimum of 1-2 years of retail experience in similar working environment

Responsibilities

• Manage day to day store operations, including build, train, and develop a team that will provide a consistent superior guest experience.
• Foster a culture where the primary focus will always be on the guests’ needs and providing “Convenience You Can Trust”.
• Serve as a role model to team members in and outside of stores by consistently presenting a high energy, friendly attitude to team members and guests.
• Create an organized and process-oriented environment.
• Communicate company objectives as necessary so that store team understand how the company strategy fits into their day to day operations.
• Clearly set expectations with employees and track results.
• Focus on execution and creating a systems culture in your store.
• Discipline to optimize results by efficient expense spending and thorough planning.
• Assist with monitoring financials and sales to understand current business.
• Assist with forecasting and analysis of business trends and functions within payroll, loss prevention, and controllable expenses in order to maximize store performance and profitability.

Skills

People first

Communication

Planning & prioritizing

Ambiguity tolerance

Business acumen

Flexible schedule

Driver's license

MVR check

On-call availability

Education

High School diploma or GED

Job description

Majors Management is seeking an Assistant Store Manager to support daily store operations, train and develop a team, and consistently deliver a superior guest experience in line with our brand promise, Convenience You Can Trust, at our Tennessee location.

You will lead by example, manage schedules, monitor sales and expenses, foster a culture centered on guest needs and efficient processes, ensure clear communication of company goals, and drive store profitability.