Store Operations Lead (E‑Commerce & Training)

Goodwill Industries Group; Granger (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries Group in Granger, IN is seeking a Full Time Merchandise Processing Supervisor to support the Production Manager by overseeing merchandise processing, training staff, and leading E-Commerce production efforts.

You will supervise hourly staff, manage daily store operations, monitor sales and expenses, enforce safety, and collaborate with management to improve efficiency across departments, reporting to the Store Manager.

Qualifications

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Supervisory experience with strong leadership skills to effectively manage teams, set expectations, and hold staff accountable.
• Ability to train, develop, and assess employee performance while fostering a positive and inclusive work environment.
• Excellent communication skills, both verbal and written, for interactions with staff, customers, and management.
• Strong organizational and time-management abilities with attention to detail and accuracy in daily operations.
• Proficiency in point-of-sale systems, Microsoft Office Suite, and retail management software.

Responsibilities

• Assist in hiring, training, and supervising staff, ensuring compliance with company policies and procedures while holding team members accountable for performance and conduct.
• Oversee daily store operations, ensuring efficient workflow and seamless coordination across all departments.
• Monitor and analyze store sales, payroll, and operational expenses to maintain profitability and achieve financial goals.
• Enforce safety protocols and loss prevention measures to maintain a secure work environment and reduce incidents of internal theft and shoplifting.
• Lead the E-Commerce processing efforts and provide training to Drive-Thru Ambassadors (DTAs) on E-Commerce procedures.
• Identify and communicate operational challenges, concerns, or improvements to the Production Manager, offering recommendations and assisting in developing action plans to address issues effectively.
• Other duties as assigned by supervisor.

Skills

Supervisory experience

Strong communication

Organizational skills

Customer service

Time management

Training and development

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Retail management software

Job description

Goodwill Industries Group in Granger, IN is seeking a Full Time Merchandise Processing Supervisor to support the Production Manager by overseeing merchandise processing, training staff, and leading E-Commerce production efforts.

You will supervise hourly staff, manage daily store operations, monitor sales and expenses, enforce safety, and collaborate with management to improve efficiency across departments, reporting to the Store Manager.