Store Operations Lead — Customer Service & Training

Newcomb Oil Co., LLC DBA FiveStar Food Mart

Mayfield (KY)

On-site

USD 17,000 - 24,000

Full time

6 days ago

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Job summary

FiveStar Food Mart in Mayfield, KY seeks a Shift Leader to partner with store management on a shift, handling Customer Service, Food Service and marketing duties. You will help train the customer service representatives and learn basic management tasks.

The role includes supervising customer service reps, promoting the FiveStar experience, training staff, ensuring inventory and safety guidelines, merchandising and communicating store programs. This is a full-time position at $15 per hour.

Qualifications

Professional appearance and a positive attitude.
Must be at least 18.
Team player, customer focused, honest, hardworking, and excellent attendance.
Basic Computer Skills

Responsibilities

Proficient in all customer service representative responsibilities.
Promotes the FiveStar treatment: friendly atmosphere, customer needs met, suggestive selling.
Partners with the FiveStar team to provide service per policies.
Assists in training customer service representatives.
Educates store team on policies and communications.
Supports inventory control, equipment condition, safety and robbery guidelines.
Ensures quality food operation with store management.
Follows up with employees on communications and store programs.
Oversees merchandising, displays, pricing and signage.
Educates store staff.