Shift Leader — Customer Service & Store Operations

Newcomb Oil Co., LLC DBA FiveStar Food Mart; Bowling Green (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

FiveStar Food Mart is seeking a Shift Leader in Bowling Green, KY who will partner with the store management team to learn and assist with daily operations on an assigned shift, including customer service, food service, and marketing.

You will train and direct the customer service representatives, uphold company policies, and help manage inventory, displays, signage, and store communications to ensure a smooth operation. This full-time role requires reliability and a positive attitude.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes the FiveStar treatment (friendly atmosphere, customer's needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company's policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Customer service

Team player

Basic computer skills

Professional appearance

Job description

FiveStar Food Mart is seeking a Shift Leader in Bowling Green, KY who will partner with the store management team to learn and assist with daily operations on an assigned shift, including customer service, food service, and marketing.

You will train and direct the customer service representatives, uphold company policies, and help manage inventory, displays, signage, and store communications to ensure a smooth operation. This full-time role requires reliability and a positive attitude.